Frequently Asked Questions
How can I place an order for someone to clean?
To place an order, simply browse our website to determine what type of service you need. Then either reach us via the “Contact Us” button, or call us at 330-539-2468.
Because your property, information, and belongings are precious, we currently only accept new customer orders by telephone.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, money orders, checks, and cash. Prepayment must be provided before our staff will begin working. You are more than welcome to provide your cleaners with a tip or present as a gratuity.
How often should I schedule house cleaning?
The frequency of house cleaning depends on your needs and lifestyle. We offer flexible scheduling options including weekly, bi-weekly, monthly, or one-time cleaning services. Contact one of our local agents to discuss your cleaning needs.
What should I do before my cleaning?
Before we come into your home, here are some helpful steps you can take to prepare:
Declutter: Clear away any clutter such as toys, clothing, and personal items from surfaces and floors. This allows the cleaners to focus on cleaning rather than tidying up.
Secure Valuables: Put away any valuable or delicate items that you prefer not to be handled by the cleaning team. This ensures their safety and gives you peace of mind.
Communicate Special Instructions: If there are specific areas or items you want the cleaners to pay extra attention to or avoid, make sure to communicate this beforehand. Clear communication helps ensure your expectations are met.
Make Space Accessible: Ensure that the cleaning team has easy access to all areas of your home, including rooms, closets, and cabinets that need cleaning. Unlock any doors or gates as needed.
Secure Pets: If you have pets, consider securing them in a safe and comfortable area during the cleaning process. This prevents any disturbances or accidents while the cleaners are at work. Don’t be surprised if they get a treat from us though!
Provide Cleaning Supplies (Optional): If you have specific preferences or special products you want used, you can provide them for the cleaners to use.
Communicate Home Entry Instructions: If you won’t be home during the cleaning, make arrangements for the cleaners to access your home, such as leaving a key or providing a garage code. Ensure that any security systems are disarmed or that the cleaning team knows how to operate them.
Prepare Payment (if necessary): If payment hasn’t been arranged in advance, make sure to have cash, a check, or other forms of payment ready for the cleaning team upon their arrival or departure.
Do I need to supply cleaning supplies and equipment?
No, our professional cleaners come fully equipped with high-quality cleaning supplies and equipment. However, if you have any specific preferences or products you’d like us to use, feel free to let us know.
Are your cleaners background-checked and insured?
Yes, all our cleaners undergo thorough vetting and are fully insured to ensure your peace of mind and security.
Do I need to be present cleaning?
It’s not necessary for you to be present during the cleaning. Many of our clients prefer to provide access instructions and go about their day while our team takes care of the cleaning.
How long does a cleaning take?
The duration of the cleaning depends on the size of your home or office and the scope of the services requested. We can provide you with an estimated time frame based on your specific needs.
What if I’m not satisfied with my cleaning?
Customer satisfaction is our top priority. If you’re not completely satisfied with the cleaning, please let us know within 24 hours, and we’ll gladly re-clean the areas in question at no extra charge.
Do you offer eco-friendly cleaning options?
Yes, we offer eco-friendly cleaning products and methods upon request. Just inform us of your preference, and we’ll be happy to accommodate.
What’s the difference between normal home cleaning and deep cleaning?
The difference between a deep clean and a normal house cleaning lies in the scope and intensity of the cleaning tasks performed. Here’s a breakdown of each:
Normal House Cleaning:
A normal house cleaning typically involves routine maintenance to keep your home clean and tidy on a regular basis.
Tasks commonly included in a normal house cleaning may include:
Dusting surfaces
Vacuuming and/or mopping floors
Cleaning bathrooms (sinks, toilets, showers, and mirrors)
Wiping down kitchen surfaces (countertops, appliances, and sinks)
Making beds and tidying up living areas
A normal house cleaning is ideal for maintaining cleanliness in between deeper cleaning sessions.
Deep Clean:
A deep clean is a more thorough and intensive cleaning process designed to tackle dirt, grime, and buildup in areas that may not receive regular attention during routine cleanings.
Tasks commonly included in a deep clean may encompass:
Cleaning and disinfecting light switches, door handles, and other high-touch surfaces
Washing interior windows and window sills
Cleaning inside and behind appliances (refrigerator, oven, microwave)
Scrubbing tile grout and removing mold/mildew buildup in bathrooms
Dusting and cleaning baseboards, ceiling fans, and light fixtures
Vacuuming upholstery and curtains
Cleaning and organizing closets and cabinets
A deep clean is recommended for initial cleanings, seasonal cleanings, or as periodic thorough maintenance to ensure a higher level of cleanliness and hygiene in your home. Please Note: You are hiring us as home cleaners, not furniture or appliance movers, therefore all major appliances and/or furniture will require to be moved prior to our Busy Bee’s arrival to insure it gets the cleaning attention your home deserves.
In summary, while a normal house cleaning focuses on maintaining overall cleanliness and tidiness, a deep clean goes beyond surface-level cleaning to address areas that may accumulate dirt and grime over time. Depending on your needs and the condition of your home, you may opt for either a normal house cleaning for regular upkeep or a deep clean for a more comprehensive refresh.
Still have questions? We’re here to help! 330-539-2468